Effective Date: 14 August 2026
Last Updated: 14 August 2026

SoftFYR Technologies (“SoftFYR”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store, protect and disclose information when you visit or interact with our website www.softfyr.com, contact us, request our services, or use our digital products and services, including our SaaS products such as DocYori and Salary Wire.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. About SoftFYR Technologies

SoftFYR Technologies is a technology and digital solutions company providing services including:

Website Development
Mobile App Development
Software Development
Digital Marketing
Custom Digital Solutions
SaaS Product Development

SoftFYR also develops and operates its own SaaS products, including:

DocYori – Clinic Management Software
Salary Wire – HRMS Software

For privacy-related questions, you may contact us using the information provided at the end of this Privacy Policy.

2. Information We Collect

Depending on how you interact with SoftFYR, we may collect different types of information.

2.1 Information You Provide Directly

When you contact us, request a quotation, submit an enquiry, apply for a service, or communicate with our team, we may collect:

Full name
Company or business name
Email address
Mobile/telephone number
Business address
Website or social media information
Service requirements
Project details
Messages and communications
Information voluntarily provided through enquiry forms
Any other information you choose to provide

You should only provide information that is necessary or relevant to your interaction with us.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type and version
Device type
Operating system
Language preferences
Approximate location derived from technical information
Pages visited
Time spent on pages
Referring website
Date and time of access
Website interaction information
Error and diagnostic information

This information may be used to maintain website security, understand website performance and improve our services.

4. Cookies and Similar Technologies

SoftFYR may use cookies, pixels, tags, analytics tools and similar technologies to improve the functionality and performance of our website.

Cookies may be used for purposes such as:

Website functionality
Remembering preferences
Understanding visitor behaviour
Website analytics
Performance measurement
Security
Marketing and advertising measurement

Some cookies may be placed by third-party service providers that help us operate, analyse or market our services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

To provide our services

We may use your information to:

Respond to enquiries
Understand your requirements
Prepare quotations and proposals
Provide requested services
Communicate about projects
Provide customer support
Manage business relationships

To improve our website and services

We may use information to:

Analyse website usage
Improve website performance
Improve user experience
Develop new features and services
Identify technical problems
Understand general customer requirements

For communication

We may use your contact information to communicate with you regarding:

Your enquiry
Project updates
Service-related information
Support requests
Account-related communications
Important changes to our services

Where applicable, promotional communications may be subject to your preferences and applicable law.

6. Legal Basis for Processing

We process personal data only for lawful purposes and in accordance with applicable privacy and data-protection requirements.

Depending on the circumstances, processing may be based on:

Your consent
Your request for services or information
Performance of a contract or steps requested before entering into a contract
Compliance with applicable legal obligations
Legitimate business purposes permitted under applicable law
Prevention of fraud, misuse, security incidents or unlawful activity

The Digital Personal Data Protection Act, 2023 provides that personal data may be processed for a lawful purpose with consent or certain legitimate uses, subject to the Act.

7. Enquiry and Contact Forms

When you submit a form on our website, the information you provide may be used to:

Respond to your enquiry
Contact you regarding your requirements
Prepare a quotation
Discuss a project
Provide requested information
Provide customer or technical support

We do not intend to use information submitted through an enquiry form for unrelated purposes without an appropriate lawful basis.

8. Communication Through Phone, Email or WhatsApp

If you contact SoftFYR through phone, email, WhatsApp or another communication channel, we may retain relevant communication records for legitimate business purposes, including:

Customer support
Project coordination
Enquiry management
Service delivery
Record keeping
Dispute resolution
Security and fraud prevention

Please do not send confidential information through public or unsecured communication channels unless specifically requested by SoftFYR.

9. Third-Party Service Providers

SoftFYR may use trusted third-party service providers to operate and improve our website and services.

These may include providers of:

Website hosting
Cloud infrastructure
Analytics
Email services
Communication services
Payment processing
Customer relationship management
Security services
Advertising and marketing platforms
Technical infrastructure

Such providers may process information on our behalf where necessary to provide their services.

We seek to use appropriate contractual, technical or organisational safeguards where applicable.

10. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of marketing campaigns.

Depending on the tools implemented on our website, this may include services such as:

Google Analytics
Google Ads
Meta advertising tools
Search and marketing analytics platforms
Other similar technologies

These services may collect information such as device information, browser information, IP address, website activity and advertising identifiers, subject to their own privacy policies and applicable settings.

We recommend reviewing the privacy policies of relevant third-party providers for additional information about their processing practices.

11. SaaS Products – DocYori and Salary Wire

SoftFYR develops and operates SaaS products including DocYori and Salary Wire.

The type of information processed through these products may differ from information collected through the SoftFYR corporate website.

DocYori

DocYori is a Clinic Management Software platform. Depending on the customer’s configuration and use of the platform, information may include:

Patient information
Appointment information
Doctor information
Staff information
Billing and financial information
Pharmacy-related information
Pathology-related information
Other information entered by an authorised customer or user

Salary Wire

Salary Wire is an HRMS Software platform. Depending on the customer’s configuration and use, information may include:

Employee information
Attendance information
Leave information
Payroll-related information
Department and designation information
Work-related information
Other information entered by authorised users

Customers using our SaaS products are responsible for ensuring that the information they enter into the platform is collected and processed lawfully and that they have the necessary authority, notices and permissions.

Where SoftFYR processes personal data on behalf of a business customer, the applicable customer agreement and product-specific terms may also govern that processing.

12. Sensitive or High-Risk Information

Please do not submit sensitive personal information through our public website enquiry forms unless it is specifically required and requested for a legitimate purpose.

For SaaS products, certain customers may enter information that requires additional protection, depending on the nature of their business and applicable law.

SoftFYR aims to apply reasonable technical and organisational measures appropriate to the nature of the information being processed.

13. Data Sharing and Disclosure

We do not sell your personal information as a commercial product.

We may disclose or provide access to information where reasonably necessary for:

Providing requested services
Operating our website and platforms
Working with authorised service providers
Processing payments
Providing customer support
Maintaining security
Preventing fraud or misuse
Complying with legal obligations
Responding to lawful governmental or regulatory requests
Protecting our rights, property or users
Business restructuring, merger, acquisition or similar transactions where legally permitted

We will seek to limit disclosure to information reasonably necessary for the relevant purpose.

14. Data Security

SoftFYR takes reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
Other unlawful or unauthorised processing

Security measures may include access controls, authentication mechanisms, secure infrastructure, monitoring and other safeguards appropriate to the nature of the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing services
Maintaining business records
Customer support
Legal and regulatory compliance
Resolving disputes
Preventing fraud and misuse
Enforcing agreements
Protecting our legitimate business interests

The actual retention period may vary depending on the type of information and the purpose for which it is processed.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal or contractual requirements.

16. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal data, which may include the ability to:

Request information about the personal data we process
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance or complaint regarding processing
Exercise other rights available under applicable data-protection laws

Requests may be subject to reasonable verification to protect your account and information from unauthorised access.

The Digital Personal Data Protection Act, 2023 establishes rights and mechanisms relating to personal-data processing, including notice and mechanisms for exercising certain rights and making complaints.

17. Withdrawal of Consent

Where we process your personal data based on your consent, you may withdraw your consent subject to applicable law and the circumstances of the processing.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

After receiving a valid withdrawal request, we may stop the relevant processing unless another lawful basis permits or requires us to continue processing the information.

18. Children’s Privacy

Our website and services are not intentionally directed toward children in circumstances where applicable law requires parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate permission or consent, please contact us so that we can review the situation and take appropriate action.

19. International Data Transfers

Some third-party service providers used by SoftFYR may process or store information in locations outside India.

Where personal information is transferred, stored or processed outside India, we will seek to do so in accordance with applicable law and appropriate contractual, technical or organisational safeguards where required.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

Examples may include:

Social media platforms
Payment platforms
External service providers
Partner websites
Other websites referenced for informational purposes

SoftFYR is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Changes to This Privacy Policy

SoftFYR may update this Privacy Policy from time to time to reflect:

Changes in our services
Changes in technology
Changes in our business practices
Changes in applicable laws or regulations
Changes in privacy or security requirements

When we make material changes, we may update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice.

We encourage you to periodically review this page.

22. Grievance and Privacy Contact

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

SoftFYR Technologies

Website: www.softfyr.com
Email: info@softfyr.com
Phone: +91 8709122663
Location: Patna, Bihar, India

Subject: Privacy / Data Protection Request

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

23. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction of courts in India, subject to applicable law and contractual arrangements.

24. Consent and Acknowledgement

By using www.softfyr.com, submitting information through our website, or otherwise interacting with SoftFYR Technologies, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent or rely on another lawful basis before processing personal data as required by applicable law.

Contact Us

SoftFYR Technologies
Software For Your Revolution

Website: www.softfyr.com
Email: info@softfyr.com
Phone: +91 8709122663
Patna, Bihar, India